We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange. Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect. Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new. Cosmetics & tools (lipsticks, foundations, brushes, scissors, etc.).Items that could be worn (Wigs, Ponytails, Buns, Clip-in Hair, Leggings, Wig caps, etc.).Hera Beauty does not offer price adjustment for any product. Refund will be applied to the original method of payment. Items without proof of purchase will not be accepted for a refund or an exchange. No tearing, no bending, no untying, and no removing of any material included in the original packaging) for your return to be processed. Item and its packaging should not be tampered with in any way (ex. Returned items found to be used, damaged, not in their original state, or not in resalable condition will not be processed. The FINAL SALE ITEMS listed below are neither refundable nor exchangeable.Īll Items must be returned unopened in their original packaging with all tags intact. You can only exchange your in-store purchases at the store. If you are not satisfied with your purchase, you may return it for a refund for online purchases. Please see our refund policy & the terms and conditions for full information.We want you to be satisfied with your purchase, but if you decide to return, we’re here to help. We reserve the right to apply a restock fee.Īny discounts from promotions applied will be deducted in full from any refunds processed when not all promotional items are returned. We always advise to send items via a tracked means, as we cannot take responsibility for lost items. Once we have received the item, you can expect your exchange/refund to be processed within 3-5 working days. Our returns window is 14 days from delivery date. Ensure that the item is maintained in it's original packaging along with protective packaging, all the tags are attached, that it has not been brushed/used and the lace is in tact. Raise your exchange/return via the "returns" page for an RMA number and send it back. We do offer returns, exchanges and refunds in case you are not satisfied with your purchase. We do not refund shipping costs where the order is delayed for factors beyond our control. However, we are not responsible for external factors that are out of our control, for example postal strikes, courier delays etc that may delay the arrival of your order. We always aim to despatch your order on time. If for any reason your order might be delayed, we will notify you. If however, your item needs to be restocked, it will take longer for you to receive the despatch notification, but you will generally receive your item within the time frame of your chosen shipping option. We try to despatch orders within 2-3 working days. If you have chosen the fastest option and for whatever reason we cannot fulfill your purchase, we will try to let you know within 1 working day. Certain items can be delivered "express" (2-4 working days) and "next working day" (1-2 working days). You can expect your purchase to arrive in 4-6 working days. For a small fee, you can prioritise your shipment and "get it faster". Use the code FREESHIP at checkout. Standard shipping starts from £4.99 and has a delivery time of 7-10 working days (so weekends and bank holidays don't count). Free shipping is available on all purchases when you buy a headband and facemask set. We ship to all destinations including Australia and Africa.
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